Service Reporting

ServiceView records and reports on data associated with any service, including:

• Usage Metrics.

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• Capacity Metrics.

• Availability Metrics.

Import & Export

ServiceView records and reports on data associated with any service, including:

• Usage Metrics.

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• Capacity Metrics.

• Availability Metrics.

Service Monitoring

ServiceView is able to monitor services by using a PhantomJS browser plugin. This works for web based systems, such as blackboard where you are required to log in.

KPI Reporting

ServiceView is able to store and track progress for service up-time targets and populate reports using the data from any scheduled or unscheduled incidents and from monitoring scripts.

Disaster Recovery

ServiceView can combine disaster scenarios, restoration priorities, service dependencies, data centre dependencies and failovers to generate a service restoration plan.

Financial Management

ServiceView's unique technology understands your IT environment, and which underpinning services are needed for the client facing services to operate. The finance engine can:

• Show complete costs of any service.

• Determine overall cost for all services.

• Produce detailed reports.

Risk Assessment

ServiceView can produce risk reports on all services that have been added by combining all the services, the service dependencies, the target CIA's, the actual CIA's, the data stored and the priority of each service. This report takes into account the risks of underpinning services and how that might affect the availability of high priority services.

Organisation Management

ServiceView organisation management feature it's easy keeping track of who is working on what and for how long by producing graphs and reports detailing the amount of members working on each service from which teams.