ServiceView is a metadata repository for services used throughout the organisation. It records service names, purpose, owners, technology and stored data as well as 50 other fields.
ServiceView has the ability to service, budget and technical owners of services. This allows ServiceView to notify the correct people for change requests, unexpected outages or upcoming equipment decommissioning.
ServiceView can then notify the owners when a change request has been completed or an outage has been resolved. These notifications can be either SMS or Email as well as a notification on their ServiceView home page upon logging in
ServiceView records the service purpose against each service, using the service purpose and the set dependencies ServiceView is able to produce detailed reports outlining the risks of the service and the impacts of any changes to any dependent services.